Reviews for MINT orthodontics Duncanville

I would have given this place a 5 star but because of Keisha it left me with a bad experience. Mint dentistry is always on the radio & speaks about how they offer great customer service & they care for their clients but I did not experience that from Keisha from the moment I walked in the door. I scheduled an appt the day before for the following day at 8:00 am, and received a txt msg confirming my 8:00 am appt, I walked to the front desk & Keisha & a Hispanic woman with blonde hair were talking & when I got to the desk I was standing there awkwardly waiting for one of them to greet me. Not a good morning how can we help you? Finally after a few seconds of Keisha looking at her computer she looks up at me and I tell her who I am and I’m here for my appt at 8. She says “oh did you know your appt is actually at 11? I said no it’s at 8, i just spoke with a lady yesterday who offered me this time. She then laughed at me & said well nope it’s at 11, then the same Hispanic girl says oh yeah it’s at 11.. Keisha then says have a seat & let me see if we can get you in. After sitting down I find my confirmation text that’s says my appt is at 8, and I asked Keisha if they receive the same notifications that we are sent & offered to show her the text, she said oh this has happened before with other people and wasn’t interested in seeing the text. Which seems to be true after reading other reviews, people have had the same problem before. She just had a nasty attitude & then laughed in my face like me having to wait or possibly having to reschedule is funny because of someone’s scheduling mistake. Then another woman walked in and she greeted them “Hi Good Morning and gave them the mint dentistry customer service that everyone should receive. Then as we get to the back where she pretends to be “SUPER OVERLY FRIENDLY” infront of her other co workers and customers and is a completely different person. This place is super clean, pretty quick & thorough, and the female doctor I had the pleasure of meeting was super friendly and gentle she made the horrible experience with Keisha 100% better with her interaction. I work in customer service myself & it’s disappointing that someone with her attitude her is placed in this industry of service, because she is the first face people see which can make or break a first impression of a business. If you don’t like your job or are having a bad day don’t take it out on other people & most definitely don’t get an attitude & laugh at someone for a scheduling mistakes on y’all’s end especially when we have a text confirmation showing what time our appt was. Some of us have to request a certain day off to be able to come in I hope next time I return your service is much better, and will chalk it up to waking up on the wrong side of the bed that morning. More

Excellent Experience More

I've never had a bad experience here. Everyone that I have come in contact with are always nice, welcoming, and professional. That's all anyone could ask for, and it goes a long way. More

Courteous, friendly, & professional staff!!! Great office!!! Mint Orthodontics in Duncanville is the BEST!!! More

Every time I go, I haven't had to wait longer that 15 minutes. It is clean. Yes the bathroom is clean! Staff is wonderful. My only issue and I really think its because of the location, is there's no privacy. It's one big room with 4 chairs... You are literally next to other patients. You can hear what is going on. It didn't bother me too much but I don't blame the staff for the construction of the building. Otherwise staff, service, cleanliness is awesome. I love this location. More

Great atmosphere and on time More

Awesome service and Staff. More

The staff is very friendly and knowledgeable..... More

I want to give Kimistry B in Duncanville a big shout out for being an amazing ortho assistant. She is gentle, nice, and good at her job. More

Great professional providers and staff!! Quality work excellent communication and my teeth are perfect!! More

Great More

Very nice professional and friendly More

Exceptional service and care from theExceptional service and care from the Orthodontist and his team, from being greeted at the door to the close of my exam with the Orthodontist's assistant! I also need to give a shout out to the phone answering service team for their professional and friendly customer service on the occasions when I've had to call. Keep up the good work! More

The staff here is very professional, thorough and friendly. More

Great Customer Service! Friendly Staff. More

Awesome staff. Super welcoming & friendly More

Everyone is ALWAYS FRIENDLY!!!! And Shawn is so knowledgeable!!! Love her!!!😁😁😁 More

Such a warm, friendly and professional staff. I always feel welcomed my entire visit. More

We visited the ortho side for Invisalign. From walking in to walking out was 10 stars. Thank so much Cris! More

Get to you really fast and the staff is super nice and take great care of you 😁 More

Most friendliest staff ever!! They get you in and out super fast!!! I love this place!!! More

Staff is super friendly and very knowledgeable! Great experience More

I loved my experience at Mint Dentistry they made me feel right at home. Everyone was inviting and just a great group of people to be around. Thank you ladies y’all rock!!!!!!!!!!Jasmine,Holly,Tika,Shon,Keisha,Susanna,Rene❤️❤️❤️❤️❤️❤️💯💯💯💯💯👏👏👏👏👏👏 More

I love Mint. The staff is always fun and friendly. The service is always great. They are helping mean love my Smile even more! More

I love Mint Orthodontics-Duncanville. The staff and Dr. JP are so nice! More

Love going to Mint. Service is always fast. Staff is knowledgeable and makes you feel at home. More

The staff is always accommodating & friendly!!!🙂 More

Love the atmosphere loved the decor and the staff was amazing loved there is so much black magic love seeing my female Dr thats african american ❤ ♥ 💕..... love the pricing went in for some braces the price was lower then I thought it would be loved that part..... I just love Mint I have been going to Mint for years ☺ and love it More

Go see Mint Dentistry. You won’t regret it! The staff is amazing and will take care of you. More

The whole team is wonderful. My 9 year old daughter went in for a consult for braces and they made her feel comfortable and answered all our questions. They went ahead and placed the brackets and made the experience quick and easy. I can tell she is excited for her new smile and has a little more confidence. More

Aretha was great and super nice! More

The front desk staff is so friendly and inviting. They always make me laugh. The service is prompt and professional. Dr is an amazing, expert, who concerns your whole face Aesthetics, for best possible outcome! More

Great customer service’ Aretha made me feel comfortable! More

Super sweet staff More

It’s always a pleasure to go to my appt. all staff smiling and they Dr presence is always a joy. I look forward to each and every visit. More

The staff is ALWAYS friendly! Quick wire change..in and out. More

I love everything! The front desk receptionist is so welcoming! The entire team is awesome. I drive 35 min to come here gladly! More

One of the best experiences for me and my sons. The staff is very personable and experienced, especially the front office lady with the braids, she was awesome. I will definitely recommend to all my friends for their ortho needs. More

Staff was really nice. Aretha brought me right back and started on my X-rays. I recommend them for anyone needing orthodontic work done. More

They are really gentle with my teeth and the staff is nice! More

Everyone was extremely professional and very nice. Arthea assisted me with exrays etc. She was very kind, smiled, and explained each step. The doctor was also amazing! I'm grateful for the superb service that was given!! This offic easy what I called "AWESOMENESS‼️" ...PERIOD❗💯 More

I love the Duncanville location! The ladies are nice, very informative and it is clean. More

Aretha was really friendly, and patient when doing my X-rays. X-rays are always so uncomfortable for me, but she got them done fast. More

This was a great experience thanks to the EXCEPTIONAL Front desk staff and Aretha. Those girls went above and beyond to make sure I was well taken care of. you girls made it a pleasure to be there. Thank you so much for your help. More

Great staff,Xray tech Aretha was very nice!! More

The office staff is always sweet. They always answer all my questions and are very informative. Highly recommend. More

Dentist office is so professional and nice and very informative. More

Love these guys!!!♥️🙏🏻 More

The staff was so welcoming and so personable! More

Karla was amazing. She took very good care of me and communicated with me during my visit frequently to make sure I wasn't in any pain! The office was very friendly and it's hard finding an office with that type of atmosphere! More

Karla ,Dr lee, and Dedee was wonderful and very knowledgeable.and made my stay comfortable.. I will recommend Mint Dentistry to all my Friends and Family .. More

Omg I love this place. Everyone was so nice. Kimberly handled me with care and I can’t wait to come back More

Friendly staff that will make you feel comfortable More

Simena provides superve customer service today and Mahlia was an awesome hygienist. I’ve been coming to this location for about a year now for check ups and other service and each time all the staff are always going out if their way to make the process easy. I love it. Thanks MINT Duncanville More

I am normally terrified of dental visits but Mint Duncanville really made me feel so comfortable and the staff was very professional. DD was awesome!!! I love Mint and will be referring everyone here! More